How the Process Works

Process Overview

Getting an eSIM from Airlo Mobile Site is a straightforward digital process. From purchase to activation, the entire process typically takes under ten minutes. The timeline below shows each stage at a glance. Consult the selection matrix before starting to ensure you choose the right plan.

Step-by-Step Guide

1. 1

   Understand Key Terms

   Review the glossary on the FAQ page to familiarise yourself with eSIM terminology.

2. 2

   Verify Device Unlock Status

   Confirm your device is carrier-unlocked before purchasing a plan.

3. 3

   Select Your Region

   Use the coverage map on the Service Area page to identify the right regional plan.

4. 4

   Compare Plan Features

   Use the selection matrix on the Pricing page to compare data, speed, and validity.

5. 5

   Purchase Securely

   Complete checkout using your preferred payment method.

6. 6

   Receive and Store QR Code

   Save your QR code email in a safe location before travelling.

7. 7

   Install eSIM Profile

   Follow the installation instructions in your confirmation email.

8. 8

   Configure Device Settings

   Set up dual-SIM routing and APN settings if required.

9. 9

   Activate on Arrival

   Your eSIM will connect to a local partner network automatically.

10. 10

    Contact Support if Needed

    Reach out to [email protected] for any technical assistance.

Preparation Checklist

Before purchasing your eSIM, work through the following checklist to ensure a smooth experience.

Boundaries and Exceptions

The following limitations and exceptions apply to all Airlo Mobile Site eSIM plans. Please read these carefully before purchasing.

• eSIM plans are data-only. Voice calls and SMS are not included.
• eSIM profiles are locked to the device on which they are installed and cannot be transferred.
• Deleted eSIM profiles cannot be restored. A new plan must be purchased if the profile is accidentally deleted.
• Plans are valid from the date of first use, not the date of purchase.
• Unused data is forfeited at the end of the validity period and does not roll over.
• Coverage is subject to local network availability and may vary within a country.
• Plans are for personal use only. Commercial resale of data is prohibited.
• We do not offer plans for countries subject to international sanctions or where eSIM is legally restricted.
• Activation in a country not covered by your plan will result in no connectivity — not unexpected charges.
• Customer support is available during UK business hours (Monday–Friday, 9:00–17:30 GMT).

Support During the Process

If you encounter any issues during the purchase or installation process, our support team is available to assist. Contact us at [email protected] with your order number and a description of the issue.

For common installation issues, refer to our FAQ page, which covers the most frequently encountered problems and their solutions.

Back to Selection Matrix   FAQ